Reports

Report | Arizona PIRG Education Fund | Consumer Protection

SRP IS RUSHING A NEARLY $1 BILLION DECISION

Salt River Project (SRP) is rushing a decision to spend nearly $1 billion in customer money for 16 new gas units. However, SRP has not disclosed how much this will cost the average ratepayer nor have they adequately requested or evaluated options to meet electricity demands or reviewed options to spend less money. 

Report | Arizona PIRG Education Fund | Consumer Tips

The hidden costs of "Buy Now, Pay Later"

Years ago, before credit cards were widespread, department stores offered layaway plans on some items. You paid in advance over a weekly or bi-weekly schedule and the store guaranteed that the item would be in stock after you’d paid the total cost (including some fees for the service). Variants included Christmas clubs and other “holiday club” plans.

Report | Arizona PIRG Education Fund | Consumer Tips

Dark Patterns: A step-by-step guide to protect your privacy on your phone

Apps and social media are a part of everyday life. They help us stay connected to the world around us. But it can be easy to overlook the risk involved with making personal information accessible online, especially when that information can be recorded, and bought and sold, by the companies running the apps. You can take some control by changing your account settings. Finding exactly where those settings are can be difficult, so here are some recommendations and step-by-step instructions for how to set up your accounts and devices for four popular apps: Instagram, Facebook, YouTube, and Twitter.

Report | Arizona PIRG Education Fund | Consumer Tips

Surprise Billing Patient Protections

One in five insured Americans who have surgery or visit an emergency room receive a surprise medical bill. Surprise medical bills occur when patients get “balance billed” for the difference between what their insurer covers and what an out-of-network provider charges. Often, patients don’t know that the provider who treated them was out-of-network until they’re at home, recovering, and they receive a medical bill for hundreds or even thousands of dollars that their insurance company isn’t obligated to pay. See our tips to help you know and use your rights.

Report | Arizona PIRG Education Fund | Consumer Tips

Failing the Fix

The Right to Repair coalition, which includes PIRG, iFixit and Repair.org, has been calling for better access to parts, tools, and information needed to repair modern devices. Consumers who seek to purchase easily repairable products – especially from companies who do not fight to prevent Right to Repair – can use the grades in the report as a starting point for making those evaluations.

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