Reports

Report | Arizona PIRG Education Fund | Consumer Protection

Not First Class: Flyer complaints soar as airlines cancel flights, deny refunds, ruin plans

Not First Class: Flyer complaints soar as airlines cancel flights, deny refunds, ruin plans, a new report released by the Arizona PIRG Education Fund, analyzed more than 200,000 DOT complaints going back to 2016 and found the airline industry is failing its customers.

Report | Arizona PIRG Education Fund | Consumer Protection

Clean Energy, Clean Transportation, Clean Air

Arizona’s U.S. Senators Kyrsten Sinema and Mark Kelly, our U.S. Representatives, and state and local officials need to lead efforts to significantly increase clean energy and clean transportation. Arizona PIRG Education Fund compiled 10 of numerous documents that illustrate from job creation and utility bill savings to reduced air pollution and decreased adverse health impacts, Arizonans and Arizona businesses clearly benefit from clean energy and clean transportation investments.

Report | Arizona PIRG Education Fund | Transportation

Ready to Charge

The Ready to Charge fact sheet by the Arizona PIRG Education Fund and Frontier Group emphasizes that Arizona needs more charging capacity to support electric vehicle adoption and notes policies that can help promote EV adoption: expand public charging capacity, make EV chargers more accessible by increasing interoperability, and increase the visibility and price transparency of public charging stations.

Report | Arizona PIRG Education Fund | Consumer Protection

Virtual Wallets, Real Complaints

Consumers are increasingly using digital payment apps -- Venmo, Cash App and Zelle are a few --  for convenience. A 2020 Nerdwallet survey found that “[r]oughly 4 in 5 Americans (79%) use mobile payment apps.[1]” The apps were originally marketed as a way for friends to split expenses. However, the ease of opening peer-to-peer (P2P) accounts,[2] the ease of obtaining information about other users and a variety of ways to trick consumers have created new fraud risks to users.[3]

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