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News Release | Arizona PIRG Education Fund | Consumer Protection

New Report: Airlines’ Refund Policies & Scheduling Problems Irk Consumers

When the COVID-19 pandemic turned life upside down in early 2020 and commercial flights came to a near-halt, the U.S. government gave the airline industry $50 billion. Since then, despite surviving because of tax dollars, the airlines repeatedly have canceled and delayed flights, denied refunds and failed at customer service, according to complaints filed with the U.S. Department of Transportation (DOT).

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Report | Arizona PIRG Education Fund | Consumer Protection

Not First Class: Flyer complaints soar as airlines cancel flights, deny refunds, ruin plans

Not First Class: Flyer complaints soar as airlines cancel flights, deny refunds, ruin plans, a new report released by the Arizona PIRG Education Fund, analyzed more than 200,000 DOT complaints going back to 2016 and found the airline industry is failing its customers.

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News Release | Solid Waste

STATEMENT: Apple concedes to Right to Repair movement, reverses ban on selling parts to consumers

Apple reversed its longstanding policy against selling spare parts, providing repair instructions, and making repair software tools available to customers.

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News Release | Arizona PIRG Education Fund | Consumer Protection

Arizona Corporation Commission Adopts Policies Related to Utility Disconnections

After two years of deliberations, today the Arizona Corporation Commission voted to adopt a rule that sets a series of policies in place related to when electric and gas utilities in Arizona can disconnect a customer’s service in the summer.

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News Release | Arizona PIRG Education Fund | COVID-19

Students Launch COVID-19 Educational Outreach On Vaccines At PCC

Pima Residents 18+: Take a brief anonymous survey right now about the COVID-19 vaccine. Timed to coincide with the upcoming vaccine clinics on Pima Community College campuses and prompted by lower vaccination rates among young people, students with PIRG Campus Action and the Arizona Public Interest Research Group (Arizona PIRG) Education Fund have escalated their campaign urging more students at PCC to get vaccinated against COVID-19.

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News Release | Arizona PIRG Education Fund | Consumer Protection

New Report: Airlines’ Refund Policies & Scheduling Problems Irk Consumers

When the COVID-19 pandemic turned life upside down in early 2020 and commercial flights came to a near-halt, the U.S. government gave the airline industry $50 billion. Since then, despite surviving because of tax dollars, the airlines repeatedly have canceled and delayed flights, denied refunds and failed at customer service, according to complaints filed with the U.S. Department of Transportation (DOT).

> Keep Reading
News Release | Solid Waste

STATEMENT: Apple concedes to Right to Repair movement, reverses ban on selling parts to consumers

Apple reversed its longstanding policy against selling spare parts, providing repair instructions, and making repair software tools available to customers.

> Keep Reading
News Release | Arizona PIRG Education Fund | Consumer Protection

Arizona Corporation Commission Adopts Policies Related to Utility Disconnections

After two years of deliberations, today the Arizona Corporation Commission voted to adopt a rule that sets a series of policies in place related to when electric and gas utilities in Arizona can disconnect a customer’s service in the summer.

> Keep Reading
News Release | Arizona PIRG Education Fund | COVID-19

Students Launch COVID-19 Educational Outreach On Vaccines At PCC

Pima Residents 18+: Take a brief anonymous survey right now about the COVID-19 vaccine. Timed to coincide with the upcoming vaccine clinics on Pima Community College campuses and prompted by lower vaccination rates among young people, students with PIRG Campus Action and the Arizona Public Interest Research Group (Arizona PIRG) Education Fund have escalated their campaign urging more students at PCC to get vaccinated against COVID-19.

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News Release | US PIRG Education Fund | Consumer Tips

Consumer guide: tips to help consumers avoid cars damaged by flood water

The current shortage of used cars on the market -- and correlated increased prices -- could make consumers more desperate and vulnerable to falling for a bad deal.

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Arizonans Call For Passenger Rail

The Arizona Department of Transportation recently held open houses to gather public input on passenger rail between Phoenix and Tucson. The Arizona PIRG Education Fund provided ADOT, the public, allies and the media with key principles to be considered for a successful rail line — including ridership potential, integration with other public transportation services, and reliable funding.

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Result | Safe Energy

More Clean Energy For Arizona

The Arizona PIRG Education Fund helped lead efforts to have one of the strongest energy efficiency standards in the country enacted in Arizona. While this standard covers Arizona Public Service and Tucson Electric Power, it does not cover the Salt River Project. Working with allies, we successfully secured a commitment from the Salt River Project to also ramp up its energy efficiency and clean energy standards.

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Result | Budget

Budget Transparency Earns High Marks

The Arizona PIRG Education Fund worked with the State Comptroller to ensure some of the best practices in budget transparency websites were brought to Arizona. Due in part to our recommendations, Arizona moved from the bottom into the top five state websites for showing taxpayers how our money is spent.

 

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Report | Arizona PIRG Education Fund | Consumer Protection

Not First Class: Flyer complaints soar as airlines cancel flights, deny refunds, ruin plans

Not First Class: Flyer complaints soar as airlines cancel flights, deny refunds, ruin plans, a new report released by the Arizona PIRG Education Fund, analyzed more than 200,000 DOT complaints going back to 2016 and found the airline industry is failing its customers.

> Keep Reading
Report | Arizona PIRG Education Fund | Consumer Protection

Clean Energy, Clean Transportation, Clean Air

Arizona’s U.S. Senators Kyrsten Sinema and Mark Kelly, our U.S. Representatives, and state and local officials need to lead efforts to significantly increase clean energy and clean transportation. Arizona PIRG Education Fund compiled 10 of numerous documents that illustrate from job creation and utility bill savings to reduced air pollution and decreased adverse health impacts, Arizonans and Arizona businesses clearly benefit from clean energy and clean transportation investments.

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Report | Arizona PIRG Education Fund | Transportation

Ready to Charge

The Ready to Charge fact sheet by the Arizona PIRG Education Fund and Frontier Group emphasizes that Arizona needs more charging capacity to support electric vehicle adoption and notes policies that can help promote EV adoption: expand public charging capacity, make EV chargers more accessible by increasing interoperability, and increase the visibility and price transparency of public charging stations.

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Report | Arizona PIRG Education Fund | Consumer Protection

Virtual Wallets, Real Complaints

Consumers are increasingly using digital payment apps -- Venmo, Cash App and Zelle are a few --  for convenience. A 2020 Nerdwallet survey found that “[r]oughly 4 in 5 Americans (79%) use mobile payment apps.[1]” The apps were originally marketed as a way for friends to split expenses. However, the ease of opening peer-to-peer (P2P) accounts,[2] the ease of obtaining information about other users and a variety of ways to trick consumers have created new fraud risks to users.[3]

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Blog Post | Consumer Protection

How I got my finances in order | Mike Litt

Even with the knowledge I’ve gained working as a consumer advocate for several years, getting my finances in order has been a work in progress. 

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Blog Post

Semiconductor shortages highlight need for more resilience, repair | Liza Koman

Right to Repair would help us weather supply chain issues, reducing need for more stuff

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Blog Post | Consumer Protection

How I started my estate and end-of-life planning | Mike Litt

Until recently, I did not have estate and end-of-life planning in mind, but it was the natural next step in my quest to be a responsible adult, with a nudge from the existential threat of the COVID-19 pandemic.

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Blog Post | Consumer Protection

Resources I used to prepare my advance directive | Mike Litt

Advance directives are legal instructions that include a living will (different from a regular will) and a health care proxy. In them, you state what treatments you do or don’t want at the end of your life and who you want making health care decisions for you if you can’t. 

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Blog Post | Consumer Tips

How to spot fake online reviews | Hannah Rhodes

With the overwhelming number of reviews found both on website listings and social media, we pulled together the best tips to spot fake reviews when shopping online.

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Report | Arizona PIRG Education Fund

Not First Class: Flyer complaints soar as airlines cancel flights, deny refunds, ruin plans, a new report released by the Arizona PIRG Education Fund, analyzed more than 200,000 DOT complaints going back to 2016 and found the airline industry is failing its customers.

News Release | Arizona PIRG Education Fund

When the COVID-19 pandemic turned life upside down in early 2020 and commercial flights came to a near-halt, the U.S. government gave the airline industry $50 billion. Since then, despite surviving because of tax dollars, the airlines repeatedly have canceled and delayed flights, denied refunds and failed at customer service, according to complaints filed with the U.S. Department of Transportation (DOT).

News Release

Apple reversed its longstanding policy against selling spare parts, providing repair instructions, and making repair software tools available to customers.

News Release | Arizona PIRG Education Fund

After two years of deliberations, today the Arizona Corporation Commission voted to adopt a rule that sets a series of policies in place related to when electric and gas utilities in Arizona can disconnect a customer’s service in the summer.

News Release | Arizona PIRG Education Fund

Pima Residents 18+: Take a brief anonymous survey right now about the COVID-19 vaccine. Timed to coincide with the upcoming vaccine clinics on Pima Community College campuses and prompted by lower vaccination rates among young people, students with PIRG Campus Action and the Arizona Public Interest Research Group (Arizona PIRG) Education Fund have escalated their campaign urging more students at PCC to get vaccinated against COVID-19.

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Arizona PIRG Education Fund is part of The Public Interest Network, which operates and supports organizations committed to a shared vision of a better world and a strategic approach to social change.