News Release


As part of National Consumer Protection Week, Arizona PIRG Education Fund releases Top 10 list of financial complaints to CFPB in 2021

For Immediate Release

According to the Arizona PIRG Education Fund, in 2021, a record number of people from across the country filed complaints with the Consumer Financial Protection Bureau (CFPB) Public Consumer Complaint Database. Here in Arizona, close to 7,900 complaints were filed, likely representing a sliver of the scope as not all Arizonans are aware of or may choose to file a complaint with the CPFB.

Topping the list of the issues that Arizonans complained about: credit reporting, credit repair services, or other personal consumer reports, including incorrect information or a problem with a credit reporting company's investigation into an existing problem; and debt collection, including attempts to collect debt not owed.

“The COVID-19 pandemic was hard enough without Arizonans having to deal with questionable financial issues, such as erroneous credit reporting or debt collection,” said Diane E. Brown, Executive Director of the Arizona PIRG Education Fund. “Arizonans are letting the CFPB know their grievances and fortunately the agency is stepping up to respond.”

Over the last 10 years, Arizona PIRG Education Fund and its national partner, U.S. PIRG Education Fund, have released more than 20 detailed reports based on complaints in the CFPB complaint database.

As part of National Consumer Protection Week 2022, the Arizona PIRG Education Fund is providing consumer protection tips and tools to help Arizonans address some of the most common consumer concerns. To see resources for consumers, including a guide to quickly find mistakes or information most likely to hurt your credit score; easy-to-understand tips to freeze and thaw credit files; and ways to protect yourself from identity theft and fraud, go to:

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