Defend the Consumer Bureau

For more than 20 years, Consumer Program Director Ed Mierzwinski has helped us stand up against big banks and credit card companies.

A CONSUMER COP ON THE FINANCIAL BEAT

You work hard to earn your money. You should be able to save, invest and manage your money without fear of being trapped, tricked or ripped off by the institutions you are trusting with your financial future.

That’s why we need strong consumer protections on Wall Street. And from the 2008 economic collapse, we know how big of an impact those institutions can have on our economy when they play fast and loose with our money. It made it clear: Americans need a watchdog agency on Wall Street, devoted to creating and enforcing fair, clear and transparent rules to protect consumers.

So in 2010, we helped create the Consumer Financial Protection Bureau (CFPB) to be our consumer cop on the financial beat.

THE CFPB GETS THE JOB DONE

Despite the fact that the CFPB is not widely known, they’ve been hugely successful at working for consumers, returning nearly $12 billion to more than 29 million people who were ripped off by companies that broke the law … in just six years.

The Consumer Bureau holds big banks, debt collectors and lenders accountable. Here are a few examples of some of the cases the CFPB has taken on to protect consumers:

When American Honda Finance used discriminatory pricing to rip off African-American, Hispanic and Asia/Pacific Island borrowers who paid too much for car loans, the CFPB returned $24 million to these consumers.

The Department of Justice and 47 states joined the CFPB in a $216 million action against JP Morgan Chase Bank for illegal debt collection practices affecting over half a million Americans.

When it was discovered that Wells Fargo employees were opening unauthorized debit and credit accounts using their customer's information, the CFPB fined Wells Fargo $100 million for fraud.

The CFPB fined Equifax and TransUnion — two of the three largest credit reporting agencies — $5 million for selling inflated credit scores to consumers that were different from ones actually used by lenders and returned $17 million to those harmed by the deception.

In addition, the Consumer Bureau has helped level the financial playing field, educating veterans, senior citizens, new homeowners, college students and low-income consumers on how to keep their finances secure.

The Consumer Bureau's success should be earning it applause in Washington. Yet instead of cheering on the agency, the Trump administration and many members of Congress are pushing to weaken or even get rid of it.

Even with the Consumer Bureau on the job, many Americans are still at risk of reckless financial practices that threaten their homes, their retirement savings and their overall well-being. That’s why we don’t simply need the Consumer Financial Protection Bureau to exist: We need to make it even better, by strengthening commonsense consumer protections.

Issue updates

Report | Arizona PIRG Education Fund | Consumer Protection

Virtual Wallets, Real Complaints

Consumers are increasingly using digital payment apps -- Venmo, Cash App and Zelle are a few --  for convenience. A 2020 Nerdwallet survey found that “[r]oughly 4 in 5 Americans (79%) use mobile payment apps.[1]” The apps were originally marketed as a way for friends to split expenses. However, the ease of opening peer-to-peer (P2P) accounts,[2] the ease of obtaining information about other users and a variety of ways to trick consumers have created new fraud risks to users.[3]

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News Release | Arizona PIRG Education Fund | Consumer Protection

Report: Getting Off The Hook Of A Predatory Tow In Arizona

Arizona PIRG Education Fund’s latest report “Getting Off The Hook of a Predatory Tow” highlights 14 common sense towing protections that the organization believes should be available to consumers in every state. The report outlines protections ranging from who is responsible for damages caused by careless towing, to the maximum rates and fees owed when towed, to whether an individual is guaranteed the option to pay by credit card.

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Report | Arizona PIRG Education Fund | Consumer Protection

Getting Off The Hook Of A Predatory Tow

Every year, millions of Americans have their cars towed. In some cases, the vehicle was parked improperly, the driver tracks it down and pays the bill without incident. Other times, the vehicle owner may face an array of unfair circumstances. Predatory practices following an initial tow can range from charging exorbitant fees to refusing the owner access to personal items in their car during business hours.

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News Release | Arizona PIRG Education Fund | Consumer Protection

Corporation Commission Revives Energy Rules: Groups Applaud Bipartisan Vote to Enact Consumer Protections, Cut Electricity Bills

Earlier this month, when the Arizona Corporation Commission voted to kill its comprehensive Energy Rules, the Southwest Energy Efficiency Project (SWEEP), Arizona PIRG Education Fund, and Wildfire: Igniting Community Action to End Poverty in Arizona denounced the decision. Today, those very same organizations applauded the Commission for reviving its Energy Rules and voting to extend and expand Arizona’s successful Energy Efficiency Standard.

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Report | Arizona PIRG Education Fund | Consumer Protection

Electric Buildings

New and improved technologies are putting clean, efficient electric space heating and water heating, and electric appliances like stoves within the reach of most American households. Analysis shows that electrifying the vast majority of America’s residences and commercial spaces by 2050 could reduce net greenhouse gas emissions from the residential and commercial sectors by about 306 million metric tons of carbon dioxide (CO2) in 2050. That is the equivalent of taking about 65 million of today’s cars off the road.

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News Release | U.S. PIRG Education Fund | Consumer Protection

Coronavirus worry triggers most surgical mask, sanitizer prices to spike at least 50% on Amazon

As the Coronvirus outbreak became more widespread, the price of most of the sanitizers and masks rose at least 50 percent higher than the 90-day average. Even one in six products sold directly by Amazon saw prices rise at least 50 percent higher in February

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News Release | U.S. PIRG | Consumer Protection

Hack doesn’t absolve Equifax of being careless with consumers’ data

Congress must hold companies accountable for failing to protect condumers' confidential information.

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News Release | Arizona PIRG Education Fund | Consumer Protection

Arizona Public Service to Restore Partial Funding for Energy Efficiency Programs

Yesterday, Arizona Public Service (APS) let the Arizona Corporation Commission know it is willing to partially restore funding for its energy efficiency programs. Energy efficiency advocates wasted no time calling on the Arizona Corporation Commission to move swiftly to approve financial relief for more ratepayers.

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News Release | U.S. PIRG Education Fund | Consumer Protection

Deadly infant products sold after recalls at T.J. Maxx, Marshalls, HomeGoods

The U.S. Consumer Product Safety Commission (CPSC) announced today that discount stores T.J. Maxx, Marshalls and HomeGoods sold 19 different recalled products to consumers between 2014 and 2019. In the case of five products, the stores’ parent company TJX initiated the recall. The products included the Rock ‘N Play and Kids II inclined infant sleepers, which are responsible for a number of fatalities, rattles that can break and pose a choking hazard, and electronics that overheat or explode.

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Report | Arizona PIRG Education Fund | Consumer Protection

Trouble in Toyland

The 2013 Trouble in Toyland report is the 28th annual PIRG survey of toy safety. In this report, the Arizona PIRG Education Fund provides safety guidelines for consumers when purchasing toys for small children and provides examples of toys currently on store shelves that may pose potential safety hazards.

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Report | Arizona PIRG Education Fund | Consumer Protection

Big Credit Bureaus, Big Mistakes

In this report, we explore consumer complaints about credit bureaus with the aim of uncovering patterns in the problems consumers are experiencing with credit reporting.

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Report | Arizona PIRG Education Fund | Consumer Protection

Food Safety Scares 2013

This report offers a snapshot look, from October 2012 to October 2013, at multistate foodborne illness outbreaks identified by the Center for Disease Control and Prevention (CDC). The economic cost of just the multistate outbreaks caused by food products recalled over the past 12 months comes to more than $22 million.

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Report | Arizona PIRG Education Fund | Consumer Protection

Private Loans, Public Complaints

In this report we explore consumer complaints in the private student loan sector with the aim of uncovering patterns in the problems consumers are experiencing with their student loans.

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Report | Arizona PIRG Education Fund | Consumer Protection

Big Banks, Big Complaints

The CFPB’s searchable complaint database is the newest of a set of federal government consumer complaint databases that help consumers make better economic and safety choices by reviewing other’s experiences and searching for problems or product recalls. The transparency also helps firms improve their products and services. In short, transparency improves the way markets work.

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Blog Post | Consumer Protection

CFPB Adds Consumer Stories to Public Complaint Database | Ed Mierzwinski

Yesterday, the CFPB took a step to make its excellent public database of consumer complaints even better, by adding complaint narratives (stories), but only with the consumer's consent. It's a step we've long urged. It will enrich our research into the marketplace, help consumers make choices and help good-actor firms avoid bad practices by others.

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Blog Post | Consumer Protection

FTC Sues Alleged Corporate Wrongdoers Amazon & T-Mobile | Diane E. Brown

In the last few days, the U.S. Federal Trade Commission (FTC) has filed lawsuits against the wireless company T-Mobile over cramming of "hundreds of millions of dollars" in junk charges on phone bills and the web seller Amazon over "millions of dollars in unauthorized in-app charges incurred by children." What's interesting is not that the companies are alleged to have broken the law, it's that they've refused to settle and forced the FTC into court.

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Blog Post | Consumer Protection

The End of Net Neutrality As We Know It? | Diane E. Brown

On Thursday, the U.S. Federal Communications Commission (FCC) meets to propose new rules "to protect and promote the open Internet." It has no choice because a U.S. appellate court threw out parts of its current rules in a January decision favoring the telephone company Verizon. The decision did not eliminate FCC authority to regulate the Internet, but it did make it more complicated.

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Blog Post | Consumer Protection

How to protect yourself from the security bug Heartbleed | Diane Brown

Heartbleed is a recently discovered hole in the security software used by most major websites – everyone from Amazon to Yahoo to eBay – that may have allowed hackers to access consumers’ passwords or credit card information. Here are our recommendations for protecting yourself.

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Blog Post | Consumer Protection

Target says "Oops, 70-110 million consumers hacked." | Diane E. Brown

Target is now saying, reports the New York Times, that "a range of 70 million to 110 million people," not the original 40 million customers, had their credit or debit card numbers hacked in December (or possibly at other times). Even worse, Target is admitting that the database stolen from the big-box retailer included a lot more than credit or debit card numbers and their associated security codes and expiration dates.

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News Release | Arizona PIRG Education Fund

According to a new report by the Arizona PIRG Education Fund, “Ringing in our Fears”, a year after a new federal law aimed at fighting robocalls went into place, the number of phone companies that have adopted the required technology has quadrupled and the volume of scam robocalls has dropped in half. But the Arizona PIRG Education Fund said that spam texts have increased more than tenfold as con artists and identity thieves find alternative ways to steal Americans’ personal information and money.

Report | Arizona PIRG Education Fund

According to a new report by the Arizona PIRG Education Fund, one year after a new law, robocalls are down and phone company compliance is up. However, robotexts are skyrocketing.

News Release | Arizona PIRG Education Fund

According to a new report by the Arizona PIRG Education Fund and Frontier Group, gas pipeline incidents across the U.S. were serious enough to require reporting to the federal government at the equivalent of one every 40 hours from 2010 through nearly the end of 2021. 

Report | Arizona PIRG Education Fund

A new Arizona PIRG Education Fund and Frontier Group report documents that gas pipeline incidents across the U.S. were serious enough to require reporting to the federal government at the equivalent of one every 40 hours from 2010 through nearly the end of 2021. Of the nearly 2,600 incidents reported between 2010 and 2021, 850 resulted in fires and 328 in an explosion. Those incidents killed 122 people and injured more than 600. The total costs to communities from items such as property damage, emergency services, and the value of intentionally and unintentionally released gas, totaled nearly $4 billion.

News Release | Arizona PIRG Education Fund

Consumer, public health, community, business, environmental, clean energy, and faith-based entities along with residents of Randolph and SRP ratepayers applauded the Commission for once again rejecting Salt River Project’s proposal to add 16 gas units at a cost of nearly $1 billion in ratepayer money.

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