Consumer Tips

PROTECTING YOURSELF IN A COMPLEX MARKETPLACE — Our researchers and attorneys provide key tips for how you can shop for the best bank, get the best car loan, protect against identity theft, and more.

The Best Ways to Protect Yourself

Being a consumer in today’s marketplace can be tough. Financial decisions in particular often require navigating a torrent of misleading advertisements and pages of jargon-filled small print. Even the simplest choices — everyday financial decisions like opening a credit card, creating a bank account, applying for a loan, or sorting through cell phone contracts — can take time, energy and knowledge that too many of us don’t have.
   
Many financial institutions don’t set out to make it easier for their customers:

  • 1 out of every 20 Americans — millions of consumers — have errors on their credit reports significant enough to raise their rate on loans.
  • Financing cars through dealerships costs consumers more than $25.8 billion in additional hidden interest.
  • From 2005 to 2010, identity theft rose by 33%. In 2012, an estimated 12.6 million Americans became victims. That is 1 victim every 3 seconds. 
  • Banks made around $11 billion in overdraft fees in 2015, fees they pitched as “overdraft protection” but actually cost consumers more.

Despite these practices, there are ways to protect yourself. We want to help. This is why we’ve created the following tip sheets based on common complaints to the Consumer Financial Protection Bureau and the Federal Trade Commission. Read on. Protect yourself from becoming a statistic.

File a complaint if you have a problem

For all sorts of everyday consumer problems, there are government resources that can help. Federal agencies like the Consumer Financial Protection Bureau and Consumer Product Safety Commission exist to protect us from unfair or dangerous products. Submitting complaints to government agencies can help resolve your problem AND it helps these agencies hold companies accountable for unfair practices. For more information, consult our tip sheet on the subject, which includes information on how to contact the CFPB with financial complaints, the CPSC with toy and other product safety complaints, the NHTSA with car safety complaints, and DOT with air travel complaints: How to File a Consumer Complaint and Use Government Databases.

Keeping Track of Your Money:

Credit Reports, Credit Scores, and Identity Theft:

Common Consumer Problems:

Please note that these tips are not intended as, nor should they be construed as, legal advice. If you need legal advice dealing with a consumer problem, consult an attorney.

Issue updates

News Release | U.S. PIRG Education Fund | Consumer Protection

Fisher-Price recalls nearly 5 million potentially deadly Rock n’Play sleepers

Fisher-Price recalled 4.7 million Rock n’Play baby sleepers on Friday. U.S. PIRG Consumer Watchdog Adam Garber issued a response: "“While we’re pleased that Fisher-Price is finally recalling these dangerous sleepers, 30 deaths in 10 years is 30 deaths too many and 10 years too late."

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News Release | Consumer Protection

Statement on Wells Fargo’s response to “Debit Cards on Campus” report

Read U.S. PIRG's statement on Wells Fargo eliminating some fees for student on debit cards.

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News Release | U.S. PIRG Education Fund | Consumer Protection

Boeing Max planes have ‘optional’ safety mechanisms

Newly-revealed details by the New York Times about of the crash of two Boeing 737 Max 8 planes may stun even the most hardened observer. The planes lacked a safety feature that may have warned pilots about problems because it was not required and Boeing charged airlines extra to include it. Adam Garber, U.S. PIRG Education Fund Consumer Watchdog issued the following statement.

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Blog Post | Consumer Protection

Arizona Poll: Clean Energy Provides Economic Opportunity | Diane Brown

Arizonans overwhelmingly embrace the idea of growing the state’s energy efficiency and renewable energy resources and believe clean energy is important to Arizona jobs and the economy, according to a new statewide poll.

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News Release | Arizona PIRG Education Fund | Consumer Protection

Arizona Corporation Commission Approves TEP Energy Efficiency Program Restoration

The Arizona Corporation Commission voted at its February 6th, 2019 meeting to approve Tucson Electric Power’s (TEP) proposed energy efficiency programming budget of $22.9 million dollars. This approval will allow the Pima County utility to restore programs that have been on hold since their plan was initially released.

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News Release | Arizona PIRG Education Fund | Consumer Protection

Dozens of Tucson Business Owners Encourage the Arizona Corporation Commission to Increase Investments in Energy Efficiency

With just days before the Arizona Corporation Commission is expected to vote on Tucson Electric Power’s Demand-Side Management Plan, dozens of Tucson business owners encouraged the Commission to increase investment in energy efficiency. The Arizona PIRG Education Fund and the Southwest Energy Efficiency Project, who have been speaking with business owners across Tucson, are hopeful the Commission will vote to restore and increase energy efficiency funding for TEP ratepayers at their upcoming meeting.

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News Release | Arizona PIRG Education Fund | Consumer Protection

Arizona PIRG Education Fund’s Annual Trouble in Toyland Report Finds Dangerous Toys on Shelves During Holiday Shopping Season

The Arizona PIRG Education Fund’s annual Trouble in Toyland report once again found potentially hazardous toys on store shelves and online.

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News Release | U.S. PIRG | Consumer Protection

U.S. PIRG response to reports of Facebook security breach

Facebook announced today that earlier this week, "attackers exploited a vulnerability in Facebook’s code that impacted “View As”, a feature that lets people see what their own profile looks like to someone else. This allowed them to steal Facebook access tokens which they could then use to take over people’s accounts."

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News Release | Arizona PIRG Education Fund | Consumer Protection

New Report: Protecting Consumers One Year After Equifax Breach

Just over a year ago, Equifax announced that hackers had breached its system and accessed the data of nearly 150 million U.S. consumers. To mark the anniversary of that notorious announcement, the Arizona PIRG Education Fund released a report containing suggestions on how elected officials and consumers can safeguard personal informatio

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News Release | Arizona PIRG Education Fund | Consumer Protection

AT-RISK MPG STANDARDS COULD COST ARIZONANS WHO TRAVEL FOR LABOR DAY IN THE FUTURE

Today’s fuel efficiency standards are saving more than half a million [1] Arizonans money at the pump this Labor Day according to the Consumer Federation of America. The group’s latest research shows that – using today’s gas prices, which are up 13 percent this year – consumers are already saving an average of over $200 a year compared to 2011, the year before the current fuel efficiency standards were put in place.[2]

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Report | Arizona PIRG Education Fund | Consumer Protection

Trouble in Toyland 2009

The latest Trouble in Toyland report, along with a new interactive tool accessible via smart phone or computer – http://toysafety.mobi or http://www.toysafety.net - will help parents and other toy-buyers avoid some common hazards.

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Report | Arizona PIRG Education Fund | Consumer Protection

A Public Interest Internet Agenda

Connecting our entire nation via high-speed broadband will bring remarkable economic, social, cultural, personal, and other benefits. Robust economic development, job creation, improved health care at lower costs, enhanced educational opportunities, increased homeland security and public safety, reduced energy consumption and pollution, a reinvigorated democracy and more open government – these are just a few of the benefits that will flow from our nation linking its entire population to the Internet at broadband speed.

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Report | Arizona PIRG Education Fund | Consumer Protection

The Facts About Comparative Effectiveness Research

As Congressional and public debate over health care reform grows more intense, comparative effectiveness research (CER) has emerged as an unlikely flashpoint of controversy. Opponents’ claims that CER results in the rationing of health care or a government takeover are belied by the true nature of such research: it is simply fundamental scientific research of medical treatments aimed at determining the most effective ways to treat sickness and injury.

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Report | Arizona PIRG Education Fund | Consumer Protection

Trouble in Toyland 2008

The recall of 45 million toys and other children’s products in 2007 and continued recalls in 2008 reminded Americans that no government agency tests toys before they are put on the shelves.
Specifically, the wave of recalls focused attention on the fact that the agency charged with protecting Americans from unsafe products—the Consumer Product Safety Commission—is a little agency with a very big job to do.

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Report | Arizona PIRG Education Fund | Consumer Protection

The Campus Credit Card Trap

This study is an in-person survey of a diverse sample of over 1500 students, primarily single undergraduates, at 40 large and small schools and universities in 14 states around the country conducted between October 2007 and February 2008. It analyzes how students pay for their education, how many use and how they use their credit cards and, finally, their attitudes toward credit card marketing on campus and whether or not they support principles to rein in credit card marketing on campus.

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News Release | Arizona PIRG Education Fund

Arizona fell in national rankings for energy efficiency, according to a new report released today by the American Council for an Energy-Efficient Economy (ACEEE). The state is now 23rd in the country, down four spots since last year. The annual scorecard measures states’ progress on a variety of energy efficiency efforts, including utility programs and policies, transportation policies, building energy codes, and state government initiatives.

News Release | Arizona PIRG Education Fund

Yesterday the Arizona Corporation Commission voted to help ratepayers struggling to pay their electric bill know there is at least a bit of light heading into 2021. Through the Commission’s action, Arizona Public Service, Tucson Electric Power and Unisource Electric will automatically enroll ratepayers behind on their bills who may be subject to disconnection in an eight-month payment plan, starting in January 2021. Utilities also agreed to work with customers who may need more time to catch up on their bills. In addition, qualified low-income customers will receive a discount up to $250 off their bill, due in part to support from APS, TEP and UNSE shareholders.

News Release | Arizona PIRG Education Fund

The Southwest Energy Efficiency Project (SWEEP), Arizona PIRG Education Fund, and Wildfire: Igniting Community Action to End Poverty in Arizona, commended Chairman Bob Burns and Commissioners Boyd Dunn, Sandra Kennedy, and Lea Marquez Peterson - utility regulators at the Arizona Corporation Commission - for voting yesterday to expand Arizona’s Energy Efficiency Standard through 2030.

News Release | Arizona PIRG Education Fund

Consumer complaints to the Consumer Financial Protection Bureau (CFPB) regarding vehicle loans and leases have increased sharply during the coronavirus pandemic, according to a new report by the Arizona PIRG Education Fund and Frontier Group. The analysis suggests that consumers in Arizona and across the United States are facing abusive and deceptive practices from the automobile lending industry. 

Report | Arizona PIRG Education Fund

A review of consumer complaints to the Consumer Financial Protection Bureau’s Consumer Complaint Database reveals long-standing patterns of abusive and deceptive practices in the automobile industry. The pandemic has brought to light growing auto sales and loan problems.

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