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Arizona, like the rest of America, is experiencing a shift in how people travel. The Driving Boom – a six decade-long period of steady increase in per-capita driving across the United States – is over. Driving miles per person are down especially sharply among Millennials, America’s largest generation that will increasingly dominate transportation trends. Since 2005 Arizonans have been driving fewer miles per person, and they increasingly look to public transportation to get around.

Consolidation in the airline industry, along with pressures created by new security rules and the recent high cost of aviation gasoline, has changed the way we fly. It seems as if every consumer has an airline travel story—how they were trapped on the tarmac, tricked by fees, missed their connection, or lost their bag. What many consumers don’t know is that they do have a number of new rights as well as a right to complain, both to the airline and to the government.