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Report | Arizona PIRG Education Fund | Consumer Tips

Failing the Fix

The Right to Repair coalition, which includes PIRG, iFixit and Repair.org, has been calling for better access to parts, tools, and information needed to repair modern devices. Consumers who seek to purchase easily repairable products – especially from companies who do not fight to prevent Right to Repair – can use the grades in the report as a starting point for making those evaluations.

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News Release | Arizona PIRG Education Fund | Consumer Tips

‘Failing the Fix’ scorecard grades Apple, Google, Dell, others on how fixable their devices are

According to the Arizona PIRG Education Fund, consumers often don’t know which products will last and they’ll be able to fix, or which manufacturers make fixable devices and support Right to Repair. A new scorecard by the organization, “Failing the Fix,” ranks the most popular cell phone and laptop makers for consumers who seek to purchase easily repairable products – especially those from companies who do not fight to prevent Right to Repair.

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Report | Arizona PIRG Education Fund | Consumer Tips

Arizona Top Ten 2021 Consumer Financial Complaint Issues In the CFPB Database

Arizona PIRG Education Fund downloaded 2021 complaints to the Consumer Financial Protection Bureau (CFPB) and ranked by issue the problem the consumer self-identified as having with a company.

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News Release | Arizona PIRG Education Fund | Consumer Tips

As part of National Consumer Protection Week, Arizona PIRG Education Fund releases Top 10 list of financial complaints to CFPB in 2021

According to the Arizona PIRG Education Fund, in 2021, a record number of people from across the country filed complaints with the Consumer Financial Protection Bureau (CFPB) Public Consumer Complaint Database. Here in Arizona, close to 7,900 complaints were filed, likely representing a sliver of the scope as not all Arizonans are aware of or may choose to file a complaint with the CPFB.

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News Release | Arizona PIRG Education Fund | Consumer Protection

‘Hog-tied’ and fed up: New report shows dealership consolidation makes farmers’ lives harder

According to the Arizona PIRG Education Fund, many farm equipment manufacturers prevent farmers from accessing the software tools they need to fix their modern tractors. The organization states that this “forces farmers to turn to corporate-authorized dealers for many problems, which can lead to high repair bills and delays that can put their crops—and their livelihoods—at risk”. While farmers have always relied on local dealerships for help, more and more those dealerships have been bought up by large chain networks, further reducing competition and exacerbating the problems farmers already face due to repair restrictions.

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News Release | Arizona PIRG Education Fund | Consumer Protection

New Report: Airlines’ Refund Policies & Scheduling Problems Irk Consumers

When the COVID-19 pandemic turned life upside down in early 2020 and commercial flights came to a near-halt, the U.S. government gave the airline industry $50 billion. Since then, despite surviving because of tax dollars, the airlines repeatedly have canceled and delayed flights, denied refunds and failed at customer service, according to complaints filed with the U.S. Department of Transportation (DOT).

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News Release | Solid Waste

STATEMENT: Apple concedes to Right to Repair movement, reverses ban on selling parts to consumers

Apple reversed its longstanding policy against selling spare parts, providing repair instructions, and making repair software tools available to customers.

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News Release | Arizona PIRG Education Fund | Consumer Tips

36th annual Trouble in Toyland report exposes risks of counterfeit and other dangerous toys

According to the Arizona PIRG Education Fund, it is not always easy to determine whether a gift is safe or not, especially online, when you can’t inspect the item and it may be mislabeled, or missing a warning, such as a recall notice. Thus far in 2021, the Consumer Product Safety Commission (CPSC) has recalled 13 toys. The recalled toys posed risks including high levels of lead, potential ingestion by a child, and small parts from easily broken toys.

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News Release | Arizona PIRG Education Fund | Consumer Protection

Arizona Corporation Commission Adopts Policies Related to Utility Disconnections

After two years of deliberations, today the Arizona Corporation Commission voted to adopt a rule that sets a series of policies in place related to when electric and gas utilities in Arizona can disconnect a customer’s service in the summer.

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News Release | Arizona PIRG Education Fund | COVID-19

Students Launch COVID-19 Educational Outreach On Vaccines At PCC

Pima Residents 18+: Take a brief anonymous survey right now about the COVID-19 vaccine. Timed to coincide with the upcoming vaccine clinics on Pima Community College campuses and prompted by lower vaccination rates among young people, students with PIRG Campus Action and the Arizona Public Interest Research Group (Arizona PIRG) Education Fund have escalated their campaign urging more students at PCC to get vaccinated against COVID-19.

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Report | Arizona PIRG Education Fund | Consumer Protection

Clean Energy, Clean Transportation, Clean Air

Arizona’s U.S. Senators Kyrsten Sinema and Mark Kelly, our U.S. Representatives, and state and local officials need to lead efforts to significantly increase clean energy and clean transportation. Arizona PIRG Education Fund compiled 10 of numerous documents that illustrate from job creation and utility bill savings to reduced air pollution and decreased adverse health impacts, Arizonans and Arizona businesses clearly benefit from clean energy and clean transportation investments.

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Report | Arizona PIRG Education Fund | Transportation

Ready to Charge

The Ready to Charge fact sheet by the Arizona PIRG Education Fund and Frontier Group emphasizes that Arizona needs more charging capacity to support electric vehicle adoption and notes policies that can help promote EV adoption: expand public charging capacity, make EV chargers more accessible by increasing interoperability, and increase the visibility and price transparency of public charging stations.

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Report | Arizona PIRG Education Fund | Consumer Protection

Virtual Wallets, Real Complaints

Consumers are increasingly using digital payment apps -- Venmo, Cash App and Zelle are a few --  for convenience. A 2020 Nerdwallet survey found that “[r]oughly 4 in 5 Americans (79%) use mobile payment apps.[1]” The apps were originally marketed as a way for friends to split expenses. However, the ease of opening peer-to-peer (P2P) accounts,[2] the ease of obtaining information about other users and a variety of ways to trick consumers have created new fraud risks to users.[3]

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Report | Arizona PIRG Education Fund | Consumer Protection

Getting Off The Hook Of A Predatory Tow

Every year, millions of Americans have their cars towed. In some cases, the vehicle was parked improperly, the driver tracks it down and pays the bill without incident. Other times, the vehicle owner may face an array of unfair circumstances. Predatory practices following an initial tow can range from charging exorbitant fees to refusing the owner access to personal items in their car during business hours.

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Blog Post | Consumer Tips

How to spot fake online reviews | Hannah Rhodes

With the overwhelming number of reviews found both on website listings and social media, we pulled together the best tips to spot fake reviews when shopping online.

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Blog Post | Consumer Protection

What I decided to do after shopping for long-term care insurance | Mike Litt

Before listening to In Case You Get Hit By a Bus, I didn’t know about insurance that covers the costs of long-term care, such as home health care or nursing home care, for people who need assistance with daily living activities. 

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Blog Post | Consumer Protection

How I’m supercharging my savings with socially responsible investing (SRI) | Mike Litt

Getting my finances in order has been a work in progress over several years, starting with tackling credit card debt, paying off my car loan and then building an emergency fund. 

After clearing those hurdles, I set more defined financial goals and plans in motion this year, including automatic deposits into new investment accounts.

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Blog Post | Consumer Tips

Post office slowdown: How to cope with new delays in our mail delivery that start Oct. 1 | Teresa Murray

This means everything from bills to birthday cards will arrive later in our mailboxes. And credit card and loan payments, RSVPs and government forms we send will take longer too. 

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Blog Post

Apple* and John Deere* shareholders file resolutions questioning their anti-repair stances | Nathan Proctor

Shareholders press these leading Right to Repair opponents to explain themselves as regulatory pressure mounts 

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Blog Post

7 steps to take if your car is towed 

News Release | Arizona PIRG Education Fund

In recognition of Consumer Protection Week 2022, Arizona PIRG Education Fund released a series of consumer protection tips and tools to help Arizonans address some of the most common consumer issues. To make it easy for consumers, the organization compiled the information in one location.

Blog Post

Being alert when shopping online is the best way to protect yourself and your loved ones from unsafe products. 

Blog Post

A fake review could be done by the company itself, by posting a fabricated positive review on its own site or by posting concocted negative reviews on a competitor’s site.

Report | Arizona PIRG Education Fund

Salt River Project (SRP) is rushing a decision to spend nearly $1 billion in customer money for 16 new gas units. However, SRP has not disclosed how much this will cost the average ratepayer nor have they adequately requested or evaluated options to meet electricity demands or reviewed options to spend less money. 

Solid Waste

PIRG hosts webinar with MythBusters' Adam Savage on Right to Repair

Our national network and the Right to Repair team organized a summit featuring keynote speaker Adam Savage from MythBusters. He shared his thoughts with us on the movement and we discussed our current progress on the Right to Repair campaign.

 

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