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Blog Post | Consumer Protection

How I got my finances in order | Mike Litt

Even with the knowledge I’ve gained working as a consumer advocate for several years, getting my finances in order has been a work in progress. 

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Blog Post

Semiconductor shortages highlight need for more resilience, repair | Liza Koman

Right to Repair would help us weather supply chain issues, reducing need for more stuff

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Blog Post | Consumer Protection

How I started my estate and end-of-life planning | Mike Litt

Until recently, I did not have estate and end-of-life planning in mind, but it was the natural next step in my quest to be a responsible adult, with a nudge from the existential threat of the COVID-19 pandemic.

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Blog Post | Consumer Protection

Resources I used to prepare my advance directive | Mike Litt

Advance directives are legal instructions that include a living will (different from a regular will) and a health care proxy. In them, you state what treatments you do or don’t want at the end of your life and who you want making health care decisions for you if you can’t. 

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Blog Post | Consumer Tips

How to spot fake online reviews | Hannah Rhodes

With the overwhelming number of reviews found both on website listings and social media, we pulled together the best tips to spot fake reviews when shopping online.

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News Release | Arizona PIRG Education Fund | Consumer Protection

Salt River Project Board Fails to Scrutinize $1 Billion in New Customer Costs

According to the Arizona PIRG Education Fund and Wildfire: Igniting Community Action to End Poverty in Arizona, the elected Salt River Project Board of Directors today failed SRP customers by approving 16 gas units at the cost of approximately $1 billion dollars without proper scrutiny.

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News Release | Arizona PIRG Education Fund | Consumer Protection

Arizona PIRG Education Fund Calls on Arizona Corporation Commission to Look at Overwhelming Evidence; Not Take Unvetted Report on Energy Rules at Face Value

With the official public comment period now closed, the Arizona PIRG Education Fund urged the Arizona Corporation Commission to review the substantial number of independent reports and ratepayer comments that have been provided as part of the Energy Rules, and to schedule a long overdue final vote within the next two months.

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News Release | Arizona PIRG Education Fund | Consumer Protection

Arizona Corporation Commission Approves APS Energy Efficiency Plan

The Southwest Energy Efficiency Project (SWEEP) and Arizona PIRG Education Fund praised Chairwoman Lea Marquez Peterson, Commissioner Sandra Kennedy, Commissioner Anna Tovar, and Commissioner Jim O’Connor - utility regulators at the Arizona Corporation Commission - for voting yesterday to expand programs and services to help Arizonans save energy and money on their electricity bills.

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News Release | Arizona PIRG Education Fund | Consumer Protection

New Report: The Hidden Costs of Peer-to-Peer Payment Apps

Consumer complaints about peer-to-peer (P2P) payment apps such as PayPal, Venmo and Square have surged during the pandemic year. In April, there were 970 digital wallet complaints — almost double the previous monthly high from July 2020. Arizona PIRG Education Fund analyzed this growing problem for Virtual Wallets, Real Complaints, a new analysis of the Consumer Financial Protection Bureau’s (CFPB’s) Consumer Complaint Database.

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News Release | U.S. PIRG | Solid Waste

Statement: Target’s new plastic packaging goal is a step in the right direction

The Fortune 50 retailer Target announced a new goal Tuesday to reduce its use of virgin plastic 20 percent by 2025 across its own brand frequency products. It is part of a new sustainability strategy called Target Forward and covers such key categories as household cleaning, personal care and beauty.

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Report | U.S.PIRG Education Fund

Vital and Undervalued

As the pandemic has painfully reminded us, our entire society depends on caregivers yet we undervalue the vital contributions of unpaid family caregivers. It benefits all of us when it is possible for people to care for their loved ones who need care, so we should increase support for family caregivers.

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Report | Arizona PIRG Education Fund | Consumer Protection

Consumers in Peril

Analysis of complaint volumes and the types of complaints received shows that, as consumers dealt with the economic fallout of the pandemic, they increasingly faced problems with financial companies.

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Report | Arizona PIRG Education Fund | Consumer Tips

Protecting Yourself from Surprise Medical Bills

Imagine you go to a hospital for a routine procedure. You’ve made sure your hospital and doctor are covered by your insurance. The procedure goes well and you head home to recover. Two weeks later, you get the bill, but instead of the copay you expected, you get a bill for nearly $4,000. Turns out, the anesthesiologist who assisted with your procedure was “out of network” and your insurance won’t cover that bill as expected.

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Report | Arizona PIRG Education Fund | Transportation

Accelerating the Transition to Electric Buses

Electric utilities have a lot to gain from the large-scale adoption of electric school buses, and could play a major role in supporting the transition. Electric buses can expand and stabilize the grid, provide surplus energy storage, and increase energy demand. By providing discounted rates on electric bus charging and building charging infrastructure, utilities can help speed the adoption of electric buses.

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Report | Arizona PIRG Education Fund | COVID-19

Nursing Home Safety during COVID: PPE Shortages

One of the many questions this analysis raises: How did the PPE situation not improve and actually get worse throughout this year, as the seriousness of the pandemic became obvious? 

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Blog Post | Consumer Tips

Make the ringing stop: The FCC is finally fighting back against robocalls | Teresa Murray

Scam robocalls have declined by 29 percent since June. But most of us still get too many. And the industry overall isn't doing enough.

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Blog Post

Is the $1 billion Salt River Project proposal good for ratepayers? | Diane Brown

By now, if you live in the Valley, you have likely heard that Salt River Project is proposing to add 16 gas units at a cost of ~ $1 billion to SRP customers. 

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Blog Post

Another longtail of COVID-19: medical debt | Patricia Kelmar

How the pandemic has worsened the medical debt crisis

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Blog Post

You’re not crazy: your appliances were built to fail you | Anne Marie Green

Why appliances aren’t built to last, and how the E.U. is changing that. 

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Blog Post | Solid Waste

How e-waste is creating a growing environmental and health crisis across the worldAnne Marie GreenHaley Clinton

We need policies like Right to Repair to address the dangerous flood of electronics waste

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News Release | Arizona PIRG Education Fund

The holiday season often entails spending a lot of hours in the kitchen cooking. As millions of Americans prepare holiday meals to share with their families, a guide by the Arizona PIRG Education Fund offers tips on how to minimize unhealthy air pollution from cooking with gas in your home. Without proper precautions, too much exposure to a gas stove can lead to an unnecessary and invisible health risk, since gas stoves can cause elevated levels of indoor pollution that would exceed legal limits for outdoor air.

Report | Arizona PIRG Education Fund

Many of our holiday traditions revolve around food. Whatever the tradition, there’s nothing like sharing a meal with family and friends over the holidays. But in millions of homes, there’s a hidden danger lurking in the kitchen. Common across the country, gas stoves can produce levels of indoor air pollution that would be illegal outdoors. This guide describes the potential health risks of cooking with gas and provides tips on how to mitigate those risks and keep your family safe during the holidays. 

News Release | Arizona PIRG Education Fund

Conservation and public interest groups today welcomed the Arizona Corporation Commission’s (ACC’s) vote to approve the final phase of a comprehensive Transportation Electrification Plan that aims to foster electric vehicle use, charging infrastructure development, and innovative rate designs for electric vehicle (EV) charging. The vote also requires regulated utilities to provide ongoing comprehensive plans at least every three years and report annually on their progress.

News Release | Arizona PIRG Education Fund

When the COVID-19 pandemic turned life upside down in early 2020 and commercial flights came to a near-halt, the U.S. government gave the airline industry $50 billion. Since then, despite surviving because of tax dollars, the airlines repeatedly have canceled and delayed flights, denied refunds and failed at customer service, according to complaints filed with the U.S. Department of Transportation (DOT).

Report | Arizona PIRG Education Fund

Not First Class: Flyer complaints soar as airlines cancel flights, deny refunds, ruin plans, a new report released by the Arizona PIRG Education Fund, analyzed more than 200,000 DOT complaints going back to 2016 and found the airline industry is failing its customers.

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