| by
Ed Mierzwinski
Senior Director, Federal Consumer Program

Yesterday, the CFPB took a step to make its excellent public database of consumer complaints even better, by adding complaint narratives (stories), but only with the consumer's consent. It's a step we've long urged. It will enrich our research into the marketplace, help consumers make choices and help good-actor firms avoid bad practices by others.

 | by
Ed Mierzwinski
Senior Director, Federal Consumer Program

UPDATED (9 Feb.) Retail store data breaches make a mess, but an easy one to clean up and the few consumers who become fraud victims are quickly made whole. The Anthem hackers, on the other hand, reportedly obtained a mother lode of information that could be used to commit a variety of serious frauds, including obtaining your tax refund. Read our tips here. Here's the first: Don't click on any emails claiming to be from Anthem; some may be malicious.

While ADOT has made some good transportation strides in recent years, Arizona PIRG has a vision for our transportation system that differs from that of ADOT’s.

In the last few days, the U.S. Federal Trade Commission (FTC) has filed lawsuits against the wireless company T-Mobile over cramming of "hundreds of millions of dollars" in junk charges on phone bills and the web seller Amazon over "millions of dollars in unauthorized in-app charges incurred by children." What's interesting is not that the companies are alleged to have broken the law, it's that they've refused to settle and forced the FTC into court.

On Thursday, the U.S. Federal Communications Commission (FCC) meets to propose new rules "to protect and promote the open Internet." It has no choice because a U.S. appellate court threw out parts of its current rules in a January decision favoring the telephone company Verizon. The decision did not eliminate FCC authority to regulate the Internet, but it did make it more complicated.

Heartbleed is a recently discovered hole in the security software used by most major websites – everyone from Amazon to Yahoo to eBay – that may have allowed hackers to access consumers’ passwords or credit card information. Here are our recommendations for protecting yourself.

Target is now saying, reports the New York Times, that "a range of 70 million to 110 million people," not the original 40 million customers, had their credit or debit card numbers hacked in December (or possibly at other times). Even worse, Target is admitting that the database stolen from the big-box retailer included a lot more than credit or debit card numbers and their associated security codes and expiration dates.

Everyone knows prescription drugs cost much more than they should. But many people are surprised to learn about one of the key ways drug companies keep prices high: Paying off competitors to keep generics off the market.

Now that the election is over, talk has turned to the need to work together and get results for America. It’s a tall order, and on the polarized issue of health care, it may seem at first like an impossible task. But I am hopeful that we can make significant progress together.

It’s now common knowledge that annual changes in the volume of driving no longer follow the old ways. In July 2012, Americans clocked over 258 billion miles behind the wheel, a billion fewer miles than the previous July despite a slightly stronger economy and cheaper gasoline.